We’re Hiring: Customer Services Manager

We’re Hiring: Customer Services Manager

Do you have outstanding customer service skills? Are you looking for the next challenge to take your customer service career to a new level, or ready to step up into your first management role?Do events inspire you, do smartphones spin your wheels, and does delivering awesome hands-on customer service drive your thinking? If so then this role should be at the top of your list!Our current Customer Services Manager is taking a well earned travel break then heading to Europe to investigate establishing our base over there (see, career progression possibilities abound!). So we have a need for someone to join us and make their own mark on our team.

The successful candidate will be a positive and motivating influence in our organisation (of 12 and growing, based in Wellington CBD). You’ll be able to build great working relationships with developers, marketers and of course our clients – global event professionals.

In this exciting role you will be responsible for delivering the highest level of customer service to clients around the world. You will also be responsible for coaching, managing and motivating a small team of Production Assistants to ensure the highest possible standard of service. You will lead our first line response via our helpdesk, manage training of clients, travel to events to assist delegates in making the most of the app, provide input into our technical roadmap and more.

You will be well on your way to succeeding in this role if you:

*Are an enthusiastic individual with a positive attitude
*Are passionate about leading and motivating your team
*Are an excellent problem solver and confident in working in a busy and ever-changing work environment
*Have exceptional communication and time management skills with a pleasant and approachable demeanour
*Are maybe just a little bit anally retentive – in a good way – keeping our clients on track as events get closer is super important
*Can’t help looking for improvements everywhere you go – efficiencies and that extra magic to make our clients smile.

This is a full-time permanent role and, as events happen all around the world, seven days a week, some out of hours work will be required.

The position will be based in our Wellington, NZ office.

Applicants for this position should have NZ residency or a valid NZ work visa.

Contact Marie-Claire (marie-claire@showgizmo.com) for more information.

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